Customer Care Representative

Job content

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Why Join Our Team

We’re growing! Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands.

Within a learning culture, you are empowered to be your best every day. We are committed to cultivating a diverse and inclusive workplace for everyone, one where your contributions are recognized and help further the growth of our innovative, hearing health organization.

You Belong Here

Are you a passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced retail clinic environment, and looking for an opportunity to make a difference? If so, a career at Connect Hearing as a Client Care Representative may be right for you!

Our Kentville clinic is actively seeking an independent self-starter to own the end to end client experience.

Reporting Relationship:You will be a key member of the in-clinic Retail Team, reporting directly to the Regional Clinic Manager.

At a high level, you will:

• Provide exceptional customer service, exceeding client expectations at every turn
• Work with insurance companies to ensure successful third-party billing operations
• Conduct cleanings, product maintenance, and minor in-clinic device repairs
  
  

We Value You – And All That You Can Become

We’d love to hear from you if:

• You think critically, creatively, and strategically when establishing customer needs and developing solutions
• You are confident selling a solution you believe in, and want to make a difference in peoples lives
• You have a proven track record of success reconciling accounts receivables
• You love to learn. You have a growth mindset and are passionate about growing your knowledge and skills, being the best you can be
• Your values align with those of Connect Hearing, allowing you to bring your true self to work every day
• You have a "Can-Do" attitude and approach, allowing you to thrive within an empowered organization focused on execution and accountability
  
  

How to Apply?

Come work with us! Send us your resume. We look forward to reviewing your application!

Connect Hearing Canada is committed to ensuring that its teams reflect the diversity of our community, and those that we serve. We are an equal opportunity employer, welcoming applications from all qualified individuals to join us as part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

Don’t think you meet all the criteria? If you’re willing to go all in and learn, we’d still love to hear from you!

If you require accommodation at any time throughout the recruitment process, please get in touch with our Human Resources team for support.

More About Us to Help You Prepare for a Career You’ll Love

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

We’re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Take a look at how you can Create Sense with us!

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.