Customer Care Representative

Job content

Start date: January 15, 2024

Customer Care Representative

Are you looking for a stimulating and dynamic job in the surrounding area of Dartmouth ? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for (19) Customer Care Representatives for one of our clients in the insurance industry.

What is in it for you:

• Hourly salary of $21.02.
• 06-month contract.
• Full-time position, 37.50 hours per week.
• Work-life balance: hybrid Tuesdays and Wednesdays in the office
• Training period: 4 to 5 weeks.
• Weekday training schedule: 9:00 a.m. to 5:00 p.m.
• Post-training weekday schedule: Rotational shifts, 9:00 a.m. to 9:00 p.m.
• No weekend shifts.
• 3 weeks advance notice for assigned work shifts.

Responsibilities:

• Managing all aspects of customer service and addressing customer needs through inbound phone, email, online chat and at times outbound follow- up services, all pertaining to group plan insurance benefits.
• Providing an outstanding customer experience, accurately and professionally.
• Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems.
• Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits.

What you will need to succeed:

• 6+ months work experience in a call center environment.
• Previous experience in customer service.
• Experience in industries such as technology or retail (an asset).
• Proficient in using computer systems.
• Must be able to multitask effectively.
• Attention to detail is a crucial skill.
• Demonstrate strong customer service abilities, exhibit empathy towards customers, and be patient.
• Demonstrate strong interpersonal skills.
• Demonstrate strong communication skills, with the ability to articulate clearly.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP00012047

Job Types: Full-time, Fixed term contract

Salary: $21.02 per hour

Benefits:

• Flexible schedule
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Application question(s):

• Are you comfortable starting the role January 15th?
• Are you comfortable working rotational shifts between 9 a.m. to 9 p.m.?

Education:

• DCS / DEC (preferred)

Experience:

• Call center environment: 1 year (required)

Work Location: Hybrid remote in Bedford, NS B3K 4L1