Coordinator, Clinical Quality & Education

• Design and implement risk management initiatives covering clinical service delivery and patient care equipment aspects of paramedic services;
• Facilitate ongoing change and process re-engineering within a performance-based, continuous quality improvement system and follows up to ensure that interventions undertaken are effective and identified issues/concerns are resolved;
• Conduct educational needs assessments, design and develop the curriculum for all clinical learning programs while identifying the optimal delivery method;
• Manage and direct Supervisors workload and monitor performance in relation to retrospective call documentation reviews;
• Design and perform post-impact analysis for clinical learning programs;
• Plan and maintain appropriate educational facilities and equipment;
• Develop, organize, implement and monitor individualized restorative education training programs;
• Make recommendation as to scope restriction;
• Complete patient care report audits, field assessments, as well as feedback to employees. Ongoing assessment of service rendered against established procedures, guidelines and standards to identify areas of deficiency and non-compliance. Using these findings, makes recommendations for emerging training needs for ACPs, PCPs, and EMRs;
• In cooperation with Clinical Services and the AHS Provincial Medical Director, create and implement individual training for Clinical Service Inquiry and/or Occurrence remediation;
• Design, develop and implement educational online courses;
• Prepare and deliver ad-hoc educational initiatives resulting from the recognition of trends identified during audits, investigations, and industry best practices, for the enhancement to patient care standards;
• Develop, conduct and evaluate clinical interviews and new employee orientation programs;
• Coordinate and document the delivery of Clinical Return to Practice sessions;
• Provide input on annual paramedic performance evaluations, new employee/probationary evaluations, recommending extensions or remediation, and issuing congratulatory letters;
• Identify, recommend, and support the development of new employee orientations, new policies, and procedures;
• Supervise, gather, and analyze clinical and operational data and statistics as well as maintain reporting mechanisms;
• Audit and review for compliance policies and procedures to mitigate risk and enhance service delivery;
• Initiate and conduct investigations, resolving and reporting on applicable patient or external stakeholder complaints and unusual clinical occurrences encountered by paramedics;
• Carry out the duties and responsibilities of an active paramedic in accordance with the requirements to maintain certification;
• Participate in the provincial reconciliation of controlled pharmaceuticals.

• Successful completion of an approved Paramedic Program with post-secondary education in the health sciences field is an asset;
• Active license with the Alberta College of Paramedics with a minimum five (5) years of paramedic field experience;
• Two to three (2-3) years in a leadership role within the paramedicine field;
• Proven experience with adult educational teaching concepts and facilitation;
• Proven experience in quality assurance/improvement and investigatory and auditing techniques working with outcome-based goals;
• Ability to work in an ever-changing environment while adhering to tight deadlines;
• Innovative and creative in developing quality assurance and improvement programs;
• Exceptional written and verbal communication skills, including presentation skills;
• Problem solver, self-directed, independent and resourceful;
• Well organized with a high level of attention to detail;
• Leadership abilities with a proven track record for inspiring and motivating others;
• Advanced computer literacy is required, including MS Office.

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