Coordinator, Cargo Services

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

Learn more at canadiannorth.com

Coordinator, Cargo ServicesRef. # C246316

Position(s) Available: 1 (Full Time)

Closes: 2023/08/31

Location: Iqaluit

Other Details: Reporting to Manager, Cargo & Ramp. Rotational Schedule - 3 weeks on, 3 weeks off.

Level: As per the UNIFOR Collective Agreement

• In accordance with the UNIFOR Collective Agreement

Benefits:

Benefits vary by position. All Canadian North employees are eligible for:

• Health, Dental, and Wellness benefits
• Free/reduced rate flight & cargo privileges
• Retirement plan
• Referral program

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Provide input into Employee scheduling and assignment, on the job training and instruction;
• Ensure that Company policies and procedures are adhered to, and deviations to same shall be reported to management;
• Provide leadership, support and direction to a group of employees;
• Carry out related administrative duties;
• Assist with claims for damaged or missing goods;
• Maintain records as required;
• Record flight arrival and departing times;
• Conduct radio communications with the aircraft;
• Process weight and balance and load control data;
• Issue Airway Bills and process sales reports for deposit;
• Disseminate information;
• Process shipment and reception of all cargo;
• Initiate claims resulting from missing and damaged cargo;
• Perform load service duties;
• Handle all cargo;
• Perform service for aircraft on the ground including De-icing;
• Perform all warehouse related duties;
• Assist Cargo Agents or Cargo Attendants if so required;
• Assist with reconfiguration of aircraft as required;
• Other duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Must possess a High school diploma or equivalent related work experience i.e. warehouse, forklifts, customer service industry, etc;
• Must have 1-year cargo operational background with experience in freight office operations;
• Previous supervisory experience required;
• Must be a high school graduate or equivalent related work experience;
• Must be knowledgeable of cargo handling and processing procedures;
• Knowledge and experience of loading and load control on company aircraft;
• Weight & balance knowledge and experience necessary;
• Knowledge of Canadian North’s Cargo Computer Program, Cargo Ramp Procedures Manual and Sabre;
• Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods handling certificate;
• Must hold a valid driver’s license;
• Demonstrated strong communication, organizational, problem solving & interpersonal skills;
• Ability to accomplish multiple tasks in high pressure, high volume environment;
• Proven customer service skills;
• Forklift driving experience;
• Must have a "D/A" towing permit and radio license;
• Ability to communicate in Inuktut a definite asset;
• Must have an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada;
• Rotational accommodation provided.

Apply in writing with a cover letter and résumé to:

Canadian North Human Resources Department
Email: recruit@canadiannorth.com
Fax: 613-254-6280

Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.

This advisory was posted on August 24, 2023.

Equal Opportunity Employment

Canadian North is an equal opportunity employer. Members of designated groups (Inuit, First Nations, Métis, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.

About Us

Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.