Coordinator, Business Operations

The Coordinator of Business Operations will provide direct support to the Manager of Procurement Operations and help supervise & support the Operations team & the overall Contracting and Procurement Services Management team in developing and achieving efficiencies, process improvements, supporting financial goals and objectives and providing exceptional customer support. Other important duties include gathering information and generating data on standard performance measures, maintaining contract files and reports, documenting policies and process flows, participating in special projects when required, preparing technical reports, and developing and recommending procedures to be used to manage and coordinate operational objectives & efficiencies in the procure to pay system.

This position will help support the team goal to be recognized and trusted as leading procurement professionals, driven by results, providing strategic value and industry best practices to support world class care.

Days, 8 hour shifts.

• Prepare & participate in management meetings, report on operational metrics & analytical trends, provide supervisory support & help develop standard operating policies & make recommendations for operational improvements and efficiencies in the procure to pay system;
• Help supervise and provide support to the Operations team including Buyers, Procurement Support Representatives & the Procurement Support Administrators to ensure seamless workflow & data integrity within the hospitals ERP system and customer support system;
• Help develop, sustain & improve workflow efficiencies & training in the P2P process & within the operations team;
• Provide support in the development of business cases for the introduction of new programs and services;
• Assist management with the development of departmental key performance indicators;
• Generate data on standard performance measures, prepare technical and operational reports;
• Track and report key functional metrics and statistics to reduce expenses and mitigate risks;
• Implement quality control standards, and improved operational measures that promotes efficiency;
• Lead projects to increase operational efficiency, and drive procurement improvement initiatives and fill operational gaps;
• Develop and help implement strategic plans and objectives set forth by the management team and supervise the operational functions;
• Identify process bottleneck and implement solutions in a timely manner;
• Strategically map-out, plan, and help support procurement projects;
• Adhere to established procurement policies and standard operating procedures, and identify opportunities for continuous improvement in the P2P process;
• Work with internal and external stakeholders to create a path to automation for all data sources;
• Identify resources and support recommendations for new projects;
• Perform analysis, draw key insights, and form and execute strategies.

• Undergraduate Degree or Diploma in Business Administration, Commerce, or Supply Chain Management with courses or certification in supply chain and information systems and or equivalent related experience;
• Five (5) years of experience in supply chain and/or project management with operational background or related work environment, preferably in a healthcare facility in the last 5 years;
• Working knowledge of Supply Chain Management & The Broader Public Sector Procurement Directives of Ontario, Procurement and Finance Policies, awareness of BPS directives and other legislation that guides TOH procurement activity;
• Proven skills in managing stakeholders, vendor relations & supervising staff;
• Previous experience in handling corporate projects & procurements initiatives specifically utilizing innovative/ Agile procurement templates and tools;
• Strong project management skills and must be comfortable presenting to senior staff;
• Capacity to lead discussions and provide periodical updates to senior management and project steering committees;
• Strong skills in priority setting and ability to fulfill required tasks within tight deadlines in a fast-paced environment;
• Advanced, critical thinking, problem-solving skills & knowledge of the healthcare material management cycle;
• Knowledge and use of Oracle or similar systems, GHX, MERX, eTendering and electronic evaluation tools and other relevant procurement systems or ERP experience considered a strong asset;

• Certification in healthcare supply chain;
• Extensive knowledge of healthcare procurement policy and regulations;
• Previous experience in healthcare supply chain;
• Previous experience working with highly complex database management systems;
• Previous supervisory experience;
• Successful completion of supply chain management courses;
• Proficiency in English and French – oral expression (advanced level) and comprehension (advanced level).

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.