Consultant, Business Analytics

☞ CIBC

View: 125

Update day: 29-05-2024

Location: Toronto Ontario

Category: Finance / Bank / Stock Consulting / Customer Service

Industry:

Job type: Full-time

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Job content

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
Job Description
What you’ll be doing
The Capacity Management & Optimization team in Operations Transformation is accountable for partnering with operations leaders to optimize capacity management, including enhancing productivity and cost management and developing solutions that provide greater visibility into volume tracking, processing times, workflow and workforce management in support of our clients and stakeholders. This team also leads the Infrastructure OPIMS program, which is an operations excellence framework that outputs targeted deliverables for execution to contribute to advancing operations service maturity.
As the Consultant of Capacity Management Solutions, you will work closely with service leaders and business SMEs to support and deliver on initiatives requiring unique solutions to optimize capacity management for our service partners. The Consultant is responsible for supporting the delivery of consulting advice in data analytics, providing research and insights, and ensuring senior management has the relevant information to make informed decisions as it relates to optimizing capacity. This role develops solutions that provide insights to inform decisions influencing department strategy, performs in-depth analysis of research information to identify opportunities, develops proposals and makes recommendations for management’s use. This role works autonomously on day-to-day work, researching best practices, tools, and systems for reporting and data analysis and exercise independent judgement in identifying and recommending solutions that best fits the capacity management needs of the service partners..
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
  • Problem Solving and Business Effectiveness - Identify and recommend changes that enhance operations whether through technology or other processes to ensure the efficiency and effectiveness of the department.
  • Capacity Management – Understanding of capacity management principles including balancing supply and demand metrics, productivity, utilization, unit processing times and volumes tracking
  • Relationship Management - Build and maintain strong working relationships with Infrastructure senior leaders, operations leaders, and finance partners. Work effectively with a variety of individuals and groups at various levels in a constructive and collaborative manner to contribute to achieving business objectives. Partner with Service leaders to optimize business performance in capacity management and to optimize our workforce planning process
  • Communication - Strong verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
  • Automation and Tooling development – strong understanding of self-serve automation and tooling capabilities using enterprise tools including and not limited to Alteryx, Python, Tableau, Azure Dev Ops, MS Power-Automate etc.
Who you are
  • You demonstrate experience in having a process mindset and Data analysis (Alteryx), BI Tools (Tableau), data warehouses, data automation (VBA), data querying tools (SQL), experience with large data models/modelling and preparing data mapping and requirements specific to KPI’s.
  • You are a problem solver. You have exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems and recommend solutions.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
  • You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
  • You act like an owner. You understand business and process requirements in order to define fairly complex processes or a sub set of processes affecting a line of business
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
  • We work to recognize you in meaningful, personalized ways including a competitive compensation, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and moment makers, our social, points-based recognition program
  • Our spaces and technological toolkit will make it simple to bring together great minds to build innovative solutions that make a difference for our clients
  • We cultivate a culture where you can express your ambition through initiatives like purpose day; a paid day off dedicated for you to use to invest in your growth and development
What you need to know
  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
    Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-55 Yonge Street, 5th
Employment Type
Regular
Weekly Hours
37.5
Skills
Alteryx, Azure Devops, Critical Thinking, Microsoft Excel, Microsoft Power Apps, Microsoft Power BI, Microsoft PowerPoint, Problem Solving, Tableau, Taking Initiative, Teamwork
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Deadline: 13-07-2024

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