Community Coordinator

Job content

Summer Internship Opportunity - Venture X Richmond Hill

Community Coordinator (on-site)

$16.00/hour

Part-time (June - September)

Opportunity to be hired permanent part-time

Schedule: Tuesday, Wednesday, and Thursday 8:30 am- 4:30 pm (24 hours/week) and occasional Weekends for events.

We are looking for an enthusiastic and organized person with excellent interpersonal skills to create a lasting first impression. You will provide current and potential members with excellent customer service, accurately assessing all client needs and resolving any potential issues immediately. As a Community Coordinator, you will also be demonstrating and maintaining a professional image of the Venture X brand at all times is imperative on all platforms.

Responsibilities

Sales Process

• Assisting in scheduling tours.

• Greet prospective members at the time of their tour.

• Greet walk-in prospects and address their needs.

Networking

• Works on community initiatives designed to develop connections between members, including member introductions, event support, email, and print communications.

• Create a collaborative environment amongst our members through events and personal introductions.

• Prepares newsletter to make sure members are aware of every upcoming event.

• Assist the Community Manager with Social Media planning and posting.

Operations

• Process members’ move-ins and move-outs.

• Perform front desk tasks including but not limited to: answering phone calls and returning missed calls promptly, greeting all members and guests, and answering emails.

• Perform mail and package sorting and distribution timely.

• Maintain current customer list.

• Set up and maintain all member files.

• Issue keys, access cards, and mailbox keys and maintain reconciliation with management.

• Offer beverages for entering prospective members or members’ clients.

• Troubleshoot printing, internet, and phone requests.

• Disinfect and reset conference rooms for clients.

• Confirm conference room bookings.

• Book conference rooms as requested.

• Maintain cleanliness of the kitchenette throughout the day.

• Perform Opening and Closing duties of location.

• Assist with ordering and managing stock on consumables.

• Maintain company standards and expectations of the professional appearance of Venture X

• Keep coffee fresh and hot throughout the day

• Performs set-ups and breakdown of events, including sourcing food and beverages.

• Makes signs for events with required advertisements to ensure a successful event.

Customer Service

• Provide exceptional customer service to all members and guests.

• Provide a timely response to all reported issues by members with a continued response until resolution with escalation to the Community Manager as needed.

• Resolve member issues with professionalism, empathy, and patience.

Billing

• Assist with the timely billing process.

• Assist members with billing issues and questions.

Collections

• Assist the Community Manager and Owner with the entire collections process to ensure timely collections.

• Address and Collect any rejected payments within 24 hours.

• Use the Collections Guidelines to perform all tasks related to payments.

Key requirements include:

• Excellent customer service.

• Excellent communication, verbally and written.

• Basic computer skills.

• General knowledge of Microsoft Office Suite and Google Suite.

• Effective Social Media Posting.

• Team Player.

• Positive and enthusiastic personality.

• Able to multitask.

QUALIFICATIONS

Education/Experience:

• Any combination of educational backgrounds is welcome. If you have general training in reception, management, and sales, that will help your role as a community coordinator excel.

PHYSICAL DEMANDS

• Must have the ability to stand on feet for long periods.

• Must have the ability to operate a computer and monitor for long periods.

• Must be in the good physical condition and be able to lift over 50-60 lbs.