Communications Specialist, Internal

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Communications Specialist, Internal

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $62,703 -$ 78,380

Reporting to the Communications Manager, the Communications Specialist, Internal is a central and proactive figure in the department, tasked with developing and executing advanced communication strategies for internal audiences specifically. This role encompasses a broad spectrum of responsibilities, including promoting internal work, enhancing employee engagement, managing organizational change communications, and shaping the image of the organization. The Communications Specialist, Internal will lead efforts in addressing complex issues, leveraging strategic insights, and developing innovative communication solutions to support the organization’s objectives and maintain its reputation across various platforms. With a high level of autonomy and accountability, this role requires collaboration across teams and effective relationship building to ensure strategic alignment and the promotion of our organizational culture.

KEY RESPONSIBILITIES:

• Design and implement comprehensive communication strategies to support organizational objectives, enhance employee engagement, and promote the organization’s mission and values.
• Serve as a key advisor on communication matters, offering specialized solutions to complex issues and contributing to the department’s strategic planning efforts.
• Partner with the Communications Manager for streamlined strategy execution.
• Lead cross-functional projects and collaborate with various departments to integrate communication efforts, ensuring alignment with broader organizational goals.
• Proactively identify, manage, and resolve communication challenges, employing innovative solutions and contingency planning to mitigate risks.
• Develop and distribute compelling content across various platforms to engage Doctors of BC’s diverse internal audience including speaking notes, all staff emails, presentations, and surveys, among others
• Monitor and evaluate the effectiveness of communication strategies, using data analytics to inform decision-making and strategy adjustments.
• Provide guidance and leadership to staff in various departments, collaborating on project work and contributing to organizational culture.
• Stay abreast of communication trends and advancements to continually innovate and improve the organization’s internal communications efforts.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (I):

• Coordinates information gathering and reporting, reviews trends and compares to expectations.
• Defines priorities within performance objectives and prioritizes multiple issues and opportunities.
• Conducts research to define problems and prepares responses to anticipated questions.
• Anticipates issues that are not readily apparent, identifies root causes and effects, and considers the possible outcome of potential solutions.
• Reports and identifies areas that need guidance in order to resolve complex issues.
• Thinking strategically around communications goals and objectives to ensure best practices are employed and comprehensive plans are developed and implemented.

Building Relationships (I):

• Establishes and maintains relationships and partners with others to achieve expectations.
• Shares information and readily determines whom to go to for relevant information.
• Seeks assistance and feedback in the problem-solving process when necessary.

Problem Solving (I):

• Applies problem-solving methodologies and tools to diagnose and solve problems.
• Shows empathy and objectivity toward individuals involved in the issue.
• Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
• Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness (I):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project milestones.
• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

Communication for Results (I):

• Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.
• Seeks and shares relevant information, opinions, and judgments.
• Handles conflict empathetically.
• Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s well-being.

WHAT YOU BRING

• A Bachelor’s Degree in Communications, Journalism, Public Relations, Marketing, or a related field complemented by at least 4 years of experience in a communication role, with a proven track record of developing and implementing effective communication strategies.
• Exceptional writing, editing, and verbal communication skills, with the ability to craft messages for diverse platforms and audiences.
• Knowledge and experience managing and curating content on intranet platforms.
• Strong project management skills, with the ability to lead projects, coordinate teams, and manage timelines and deliverables.
• Advanced knowledge of digital communication tools and platforms, including social media, content management systems, and email marketing software.
• Ability to work autonomously, with a high level of strategic thinking, problem-solving, and decision-making capabilities.
• Strong interpersonal skills, with the ability to build relationships, collaborate across departments, and provide leadership and guidance to employees at various levels.
• A commitment to continuous learning and development in the field of communications and public affairs

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.