Client Support and Onboarding Specialist

Job content

As a member of the sales team, you will be a part of a dynamic and results-driven team responsible for generating revenue for our internal products and surpassing targets and goals. We are looking for an intensely motivated and passionate customer experience representative who will be responsible for helping our customers build and execute successful campaigns and generating revenue for our publisher clients.

Support

What you’ll be doing:

• Answer support emails
• Monitor the automated support chat.
• Relay information from support interactions to account managers to ensure proper follow up.
• Help the team with accounting process
  

Onboarding

• Reach out to new affiliates to assist with navigating the platform
• Help these new affiliates to get business development started
• Gauge their earning potential before passing them off to account managers
  

What You’ll Need To Be Successful

Must haves: 

• Previous experience in customer support
• Familiarity with online pricing models – CPM, CPC, CPA, etc.
• Ability to work in a high stress, fast paced environment
• Self-motivated, competitive, results-oriented, and responds strongly to incentives
• Strong communication and negotiation skills
• Strong analytical skills
• Proficient in Microsoft Office (specifically Excel)
  

Nice to Haves: 

• Previous experience in client-facing digital media including, but not limited to, online advertising, media buying, affiliate marketing, or account management
• Salesforce experience
• As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees
  

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role you may be exposed to adult content