Client Services Executive

Location:Montreal, QB, CAN
Company:mthree, a Wiley brand

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About mthree:

mthree, a Wiley brand, bridges the skills gap in technology and other high-demand disciplines by connecting education to the working world. mthree develops best-in-class hiring, training, and deployment program that build’s pipelines of custom trained IT and financial services talent for some of the biggest names in the industry.

About the Role:

Client Services team manages mthree’s long-term relationships with its customers. Members of the team develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors in order to effectively manage and develop assigned client portfolio.

Client Services Executive is an essential part of the Client Services team and is responsible for all the processes within the department. The role reports to Client Lead and will also require facilitation with other front office teams across the business.

How you will make an impact:

• Work with our clients to ensure that the candidates proposed meet the crtiterias.
• Work with account leads to prospect clients and build thorough organization of clients technical and people organizations.
• Identify opportunities to grow business with existing clients, cross selling all mthree’s products and services.
• Support candidates throughout the interview process with existing clients.
• Ensure the timely and successful delivery of our solutions tailored to customer talent needs.
• Team up with internal departments to facilitate client need fulfillment.
• Collaborate with Business Development team to identify and grow opportunities within territory/market.
• Deliver and exceed your targets.
• Record all relevant activity on Salesforce and encourage best practice.

What we look for:

• Driven to succeed and motivated by a target driven environment.
• Willing to go above and beyond in order to hit personal quarterly targets.
• Strong interpersonal and communication skills, both verbal and written.
• Able to multi-task and juggle competing priorities.
• Team player.
• Proven work experience as Recruiter, Account Manager, Key Account Manager, Sales Account Manager or client services/account management role.
• Experience delivering client-focused solutions to customer needs.
• Experience using CRM software (Salesforce preferably)
• Bilingual French/English

Preferred:

• Experience in one or more spaces: Investment Banking, Technology, People.
• Knowledge of technology, recruitment, financial markets, compliance and products.

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

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