Client Service Specialist- Food & Beverage

Job content

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About The Role

What You’ll Do

• Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client
• In addition, this position will work with our technical group to ensure the quality of work and documentation meets Accreditation requirements as well as internal KPIs
• In all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNVs ICP and internal KPIs
• Coordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling units
• Issue and maintain certificates based on verifying information in the database
• Enter and maintain all related data into a multi system database
• Work with management to track the audit progression based on the scheme rules and client requests
• Review audit data and update multi system database to account for the changes impacting the clients certifications
• Assist with resolving questions/conflicts regarding the Certification Process
• Maintain lines of communication internally with DNVs Sales Team, Technical Team, Auditors, Accounting Teams, and Managers
• Consistently meet key metrics - KPIs related to scheduling and planning, response time internally and externally, and Reports
  
  

What we offer

• Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)]
• Medical, Dental, and Vision Benefit Plan
• Group retirement plan with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Employee and Family Assistance Program with counseling, coaching, and support options
• Flexible work schedule with hybrid/remote opportunities
  
  

**Benefits vary based on position, tenure, location, and employee election**

How We Do It

We Care, We Dare, We Share

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For more information

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Read more here

Diversity and inclusion in everything we do every day - DNV

Meet our employees - DNV

About DNV

DNV Careers

Please visit our website at www.dnv.com

About You

What is Required

• 5+ years administrative experience
• 3+ years of proven high level customer service experience
• Experience in Microsoft Office
• Strong written and verbal English communication skills
• We conduct pre-employment background
  
  

Preferred Skills

• Bachelors Degree
• 1+ years experience relating to Food & Beverage Schemes (FSSC, SQF, BRC and ISO22000).
• Additional scheme knowledge is helpful
• Certification Body Problem Solving Process Training
• 17021 Training
  
  

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position