Client Relationship Consultant

Client Relationship Consultant

Job Description

OVERVIEW

CoStar Group is the world’s leading provider of information and marketing solutions for the Commercial Real Estate industry. We are a NASDAQ listed company with a market cap of over US$30B and sit alongside other notable names such as Amazon, Facebook, Google and Apple.

As a technology company, we are the trusted partner for all commercial real estate professionals empowering many of the most well-respected landlords, development companies, brokerage firms, banks, lenders, investors and government agencies.

We do this by actively researching the commercial real estate markets and providing data, analytics, innovative tools and powerful marketing platforms in the U.S. and Internationally to help our clients transact with one another. CoStar continues to win multiple awards including one of Forbes most innovative companies (2017) and Fortune’s fastest growing companies (2018).

The Research team is the heart of CoStar, capturing market-critical information that enables our commercial real estate clients to make informed, high impact business decisions daily. CoStar Group’s research contributes to the most important segment of our economy, helping businesses open offices, retail stores, warehouses, and manufacturing facilities. CoStar Group is seeking a Client Relationship Consultant to join our growing research organization.

As a Client Relationship Consultant, you will build relationships with key decision makers representing various commercial real estate spaces available for sale and/or for lease. Through these interviews, you will curate their listings, ensuring they are getting the most visibility on our platform. In addition, you will capture market-critical information that enables our clients to make informed high impact business decisions.

RESPONSIBILITIES

• Contribute to the growth of an accurate and complete database of commercial real estate inventory
• Conduct daily outbound and inbound phone calls with brokers, developers, property owners and other real estate professionals to obtain real-time property and transaction data
• Investigate new space listings, recent sale and lease transactions, while building ownership and construction information in a market
• Build and maintain mutually beneficial relationships with clients
• Partner with our clients to help them position their properties on all of CoStar websites
• Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market
• Provide exceptional service to all clients with a heavy emphasis on personal attention

BASIC QUALIFICATIONS

• Bachelor’s degree required
• 8+ months experience in a customer service environment
• Permanent Canadian work authorization
• Legally able to travel to and enter the United States for business purposes

• Flexibility to work shifts aligned with MT time zone

PREFERRED QUALIFICATIONS AND SKILLS

• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Proven success performing to metrics or key performance indicators (KPI)
• Experience communicating with internal business partners and external clients by phone
• Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment
• Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates
• Customer-focused approach to tasks, including a drive towards partnering with clients
• Ability to work within a team environment as well as an individual contributor
• Demonstrated knowledge of and/or experience within the commercial real estate industry
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas.
• Capability to accurately capture and enter data
• Ability to be flexible and adapt to changing situations at a high growth company

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing