clerk, hotel front desk

Business Equipment and Computer Applications

• Internet
• Central reservation system (CRS)

Specific Skills

• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payments
• Perform light housekeeping and cleaning duties
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Handle wake-up calls
• Provide customer service
• Assist clients/guests with special needs
• Maintain an inventory of vacancies, reservations and room assignments

Transportation/Travel Information

• Own transportation

Work Conditions and Physical Capabilities

• Fast-paced environment
• Attention to detail

Personal Suitability

• Team player
• Excellent oral communication
• Dependability
• Reliability
• Organized