Call Center Representative

Job content

About Reliable PartsWe are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.About The PositionWe are seeking a talented Permanent Full-time "Customer Service Representative" who possesses a strong commitment to work and who thrives in a busy, challenging, team-oriented environment. If you are motivated, have a "can do" attitude and a desire to learn and grow with an organization, this opportunity is for you!We are a Team Oriented Environment who likes to have funNo Outbound or Cold Calling to CustomersAll Inbound Calls only! Quality Customer Service Driven and not Sales DrivenPosition is Full-Time 40 Hours and 5 days a week.Normal Office hours of 8:30 AM to 5:00 PMCome and Join our Fast Growing, Continued Growth, and Vibrant Call CenterPrimary Responsibilities

• Answer phones and respond to Customer requests
• Look up part and model numbers for applicable Appliances
• Place Customer orders in computer system
• Transfer customer calls to appropriate Employee or Branch
• Identify, Research, and Resolve customer issues using the computer system

Knowledge And Skill Requirements

• Strong command of English with pleasant and professional phone mannerisms
• Exceptional customer service skills
• Strong written and oral communication skills
• Excellent organizational skills
• Computer literate
• Team player
• Appliance parts knowledge would be an asset

Expected start date: ASAPJob Types: Full-time, PermanentSchedule

• 8 hour shift

BenefitsWe provide great benefits, including extended health care, dental care holidays, paid time off (PTO), employee discounts, and disability. If this sounds like the right opportunity for you, apply today!Job Posted by ApplicantPro