Business Tech Support Rep

Business Support Representative

Who Are We?

As one of Canada’s leading telecommunication innovators, we’re constantly introducing exciting new telecommunication technologies and applications that appeal to avid mobile and Internet users. We specialize in Internet services, Voice over IP (VoIP), long distance and mobile for residential and business customers.

How do we value our employees?

• Competitive benefit package
• Attractive employee discount
• Full Kitchen with free coffee & espresso
• Fully equipped on-site gym with showers on-site
• Creative social committee hosting regular company events
• Free parking for all employees

Who are we seeking to join our team?

We are currently seeking a “Business Support Representative” to join our team at the North York head office.

You will contribute to the team by performing the following:

• Ensuring you are logged in and available to take inbound call via our Call Center Queues.
• Provide an exceptional level of VoIP (SIP-Trunk and HPBX) technical support to Comwave Business clients and Channel Partners by actively listening, documenting, and striving for a high level of first call resolution
• Escalate potential product or system issues to Management, as well as customer inquiries to preserve problem resolution in a timely manner
• Provide assistance with all general duties required for the smooth operations of the Comwave Business Technical Services Department
• Visit customer locations for the purpose of deployment, troubleshooting or service migration where you will be representing Comwave to its customers and professional appearance and attitude are essential
• Continuously update documentation on department WiKi
• Continue to upgrade skill set on your own time. Achieve certifications
• You will also learn how to provision our devices such as HPBX phones, Routers, switches and any of our business products.

What do you bring to the team?

• 3- 5 years of experience working in Call Center and VoIP Support Roles
• Proven experience with SIP and VoIP as well as good understanding of LAN mandatory
• Working knowledge of SIP and HPBX platforms
• Sound knowledge of routing, TCP/IP, ADSL, SIP, and DNS
• Excellent interpersonal skills with a strong customer service orientation
• Superior verbal and written communication skills with the ability to respond to customer inquiries via telephone as well as email in a professional and timely manner
• Rotating shifts up to 6:00 pm may be required.

• Please note that the selected candidate is required to successfully complete a background check.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Comwave will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.