Business Systems and Support Analyst

Requisition ID: 177920

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Are you eager to discover and assist in our Capital Market’s needs?

Story Behind the Need
Business group: GTA – Global Technology Applications - Business Support & Engineering - Global Banking Markets Engineering.

Project: Work on a critical middle office application called Trade Central that takes in data from front office applications and sends it downstream for regular trade and compliance purposes; there are monthly releases the change manager will be working on

Candidate Value Proposition:
The successful candidate will have the opportunity to work on a high visibility project with lots of scope for growth, possibility for extension and conversion to FTE with one of the big 5 Canadian Banks, could also grow into a lead to a Senior Manager type of role.

Do you want to join a forward-thinking organization surrounded by a collaborative, engaged team?

Typical Day in Role:

• 
  Responsible for end-to-end operations of the monthly releases of Trade Central: opening change tickets, following up on progress of tickets, ensuring tickets are approved and are ready for release, following release protocols, conduct post-implementation reviews.
• Actions tickets in JIRA, managing JIRA for the tickets going into the release, closing them accordingly.
• Ensures tickets are properly tested and ready for deployment.
• Follows up and works with the BA and engineer on the project for verification after release is done.
• Interacts closely and regularly with stakeholders from different business lines and seniority levels.
• Supports 1-2 work streams within larger projects or programs.
• Supports one or more migration projects and change initiatives.
• Supports definition of change plan milestones and deliverables and manages assignments to completion.
• Supports accomplishment of project outcomes and ensures achievement of benefits.
• Documents and produces organizational change work including change readiness, input to communication development, input to leadership and ownership, change implementation and reinforcement plan.

We’re looking for you!

The skills you have that will amplify you in this role include:

Job Responsibilities you are training for:

3-5+ years of Change Management experience, preferably within Canadian Banking
3-5+ years’ experience with Service Now
3-5+ years’ JIRA experience - maintaining backlogs, handling triaging.

Nice-To-Have Skills:

1) Experience with/understanding of SQL
2) Project Management skills
2) Experience working in different environments – Production, UAT, Testing etc.
4) Experience working in an agile environment
5) Excel Skills.

Soft Skills Required:

• 
  Strong communication skills (written, verbal and facilitation).
• Good documentation skills.
• Experience working with different levels and types of stakeholders.
• Ability to work with minimal supervision – self-starter type

Candidate Review & Selection
Max 2 rounds – 45-minute Video Interviews

“Posted pursuant to Scotiabank’s Special Measures Program under the Employment Equity Act and Canadian Human Rights Act.”

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Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.