Business Analyst, Manulife Investment Management

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Hybrid

Job Description

The Opportunity

Are you looking for a career in an innovative area with great opportunities?

As expectations for the Customer Experience continue to grow, our business is focused on creating an experience that is effortless, easy and meaningful to our clients. With attention to detail and strong product and customer service skills, our business area is driven to provide solid financial management to clients who entrust us with their financial stability.

Our Digitization and Automation Team within Global Wealth and Asset Management is looking for a dynamic, hardworking, team-oriented Business Analystwho has a passion for solving problems, gathering requirements, and finding creative solutions while always having the customer at the forefront of their thinking. This role will focus on automation activities, working closely with technical team members in the creation of various solutions including software robots, internal websites, and low-code platforms. Applicants require background and experience in analytical roles, a proven ability to work closely with various partners, and a strong desire to learn what is needed to properly support the business.

Does this sound like you?

• Strong requirements gathering skills

• Fantastic communication skills

• Passion for learning

• A drive to make things more efficient and effective

• Enthusiastic, positive, collaborative teammate

• Technology savvy

• Resiliency to ambiguity

• Get it done attitude

Still Interested? Here’s what you’ll be doing on our Agile Scrum team…

Responsibilities:

• Gathering requirements for automation initiatives including current/future state mapping and gap analysis.

• Creating UAT strategies and test plans, sometimes driving them and at other times facilitating their execution.

• Initiating, leading and supporting automation work.

• Working directly with technical team members, building and enhancing low-code solutions as well as supporting them.

• Identifying risks and mitigation strategies.

• Building solutions with preferred practices in mind (scalable solutions with solid architecture using best demonstrated practices, following Manulife’s standards).

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• You love seeing your team and members of your team succeed—and if you helped them, it’s all the more rewarding, even if you don’t get all the credit!

• You love driving progress forward – even when there is still a lot to figure out.

• You are passionate about delivering value to your partners, and love getting feedback from them along the way.

• You are a champion and supporter for organizational change within the role, the team, and our Business Area.

• You infect your team (and team mates) with your good humour and passion for your role!

• You bring solid financial & investment knowledge to the table.

• Agile is an approach and way of working that you are passionate about.

• Not knowing does not reduce your effectiveness, it just means always asking the right questions.

• You have a strong ability to anticipate customer and stakeholder needs, and enjoy the challenge of working with ambiguous expectations.

• You are not afraid of making decisions, and have the skills to understand and manage risk.

• Adapting to change is something you look forward to.

Strong Assets

• Working knowledge of the products and systems in the Manulife Investment Management business.

• Previous Business Analysis experience.

• Previous experience working with low-code tools.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.
  

Our commitment to you:

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment,retention, advancementand compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contactrecruitment@manulife.com.

The annual base salary for this role in the primary location of Toronto, Ontario is expected to be between $51,525.00 CAD - $85,875.00 CAD.

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.