Bloom! Omni – Retail Leader in Customer Fulfilment

Job ID: 237754

Date posted: 10/05/2024

At IKEA, we’re not just a company; we’re a vibrant community where every individual has the opportunity to contribute their ideas, showcase their unique talents, and share their experiences.

Our commitment to progress is unceasing, and we’re on the lookout for innovative and progressive future Retail Leaders to meet our customer needs, improve our succession and to inspirationally lead our omni-channel retail units.

That’s where you step in – if you’re an aspiring leader in Customer Fulfilment (CFF), we invite you to embark on the Bloom! Omni journey: a pathway that offers you the opportunity to blossom into a future Retail Leader in just two years!

Bloom! Omni is a fast-track Retail Leader Readiness Program that will:

• Unravel, stretch and nurture your leadership potential.
• Give you the exposure, experience, and training to become a Retail Leader in Customer Fulfilment.
• Enable you to make a real impact on our customer’s Life at Home.
• Coach, Mentor and Teach you how to lead, support, inspire and develop others.
• Expose you to the broader IKEA world.

Why we will love you:

• You’re a natural leader and your heart beats to enhance the everyday lives of our many customers.
• You have national mobility as your Bloom journey could take place in any of our units.
• You embody the true IKEA values and harbor an ambition to tackle more complex challenges.
• The thrill of fast-paced retail excites you, and your learning-oriented approach, coupled with unwavering optimism and confidence, is how you tackle challenges.
• Setting and surpassing goals alongside your team drives you, and you’re always on the lookout for fresh opportunities to meet our customers’ needs.
• You lead by example: you inspire, you clarify, you collaborate, and you co-create.
• A true entrepreneurial spirit, you take on responsibilities and make decisions fearlessly.
• You have innovative ideas and implement innovative solutions – and know how to inspire these actions in others – especially with how we can make life at home better for the many people!

Note: If you are an external applicant, you must have at least 1 year of leadership experience in Customer Fulfilment.

What you’ll be doing day to day

• You will learn what it takes to be a Retail Leader through a thoroughly crafted individual development plan covering two positions within a two-year period that will enhance your competency and leadership capabilities.
• The first year of the program will start off as a Group or Team Leader.
• The second year of the program will include exposure to global projects that focus on the real challenges we face in business today.
• You’ll receive individual mentorship, on-the-job training, classroom training, and collaborate with others.
• You will be expected to perform and deliver in your role, while you learn and develop from job-related experiences and interactions with the Bloom community.

About this work area

IKEA is the world leading omni-channel home furnishing retailer. As Customer Fulfilment we lead and implement processes that secure a seamless customer experience and ensure product and service availability through an optimized fulfilment network design. We aim to be a sustainable and positive force in society, focusing on eco-friendly delivery options, minimizing carbon footprint and better social conditions. This is achieved by empowering our co-workers to “lead in a new era”, partnering throughout the IKEA Supply chain together with our service providers, all while maintaining profitability and affordability for customers.

Important information you need to know

As this is a global readiness program, the IKEA Canada team will give preference to Canadian candidates, who will be trained in Canadian units throughout this 2-year program. Mobility within Canada is mandatory, as the national exposure will expand your learning horizons and business knowledge. International mobility is welcome. To be considered, a fluent command of the English language is required (spoken and written) as you may be required to work with global teams. All successful co-workers must be in good standing in their current roles.