Bilingual Customer Service Coordinator

Job content

Description

Bilingual Customer Service Coordinator - Waterloo

We are looking for a Bilingual Customer Service Coordinator in the Waterloo area. Robert Half has partnered with a market leader in manufacturing to assist their valued clients by providing customized technical information to suit their specific needs. If you are a strong communicator with a passion for people and problem solving this could be for you!

Essential Job Functions Of The Bilingual Customer Service Coordinator

• Provide technical support for engineered products and their applications
• Demonstrate a broad scope of product knowledge to ensure appropriate technical solution is applied accurately
• Make Product recommendations based on customer application requirements
• Review and confirm customer provided specifications to ensure best product fit for application
• Work with design and engineering to create custom solutions to resolve complex technical issues that fall outside the scope of standard products.
• Develop and maintain strong customer relationships across the sales pyramid and at every point of the sales process.
• Manage CRM and ERP systems to execute inquiries for RFQ’s, products sourcing, services and solutions, price discrepancies, order tracking and delivery schedules.
• Proactively communicate customer needs across departments to ensure positive customer relations are maintained
• Attend training, sales meetings, site visits, and trade shows as necessary – 10-15% overnight travel annually
  

Requirements

As a successful Bilingual Customer Service Coordinator:

• You have 5 or more years experience in Inside Sales or Customer Service
• You have a strong mechanical aptitude
• You are an excellent communicator with the ability to liase between customers, sales and engineering
• You enjoy working with people to solve technical problems
• You speak fluent French and English and are able to translate technical terms
  

What’s In It For You

• Competitive salary range $55,000 to $60,000
• PLUS bonus
• 3 weeks vacation
• Health and dental benefits
• RSP contribution plan
• Excellent work life balance
• Opportunity to work with a very collaborative team and grow your technical skillset
  

If you are committed to delivering excellent service to each and every customer, we want to hear from you. To learn more about this and other opportunities in the Waterloo area, apply today.

Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d’emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons des solutions de placement contractuel, temporaire et permanent dans les domaines de la finance et de la comptabilité, des technologies, du marketing et de la création, et du soutien administratif et à la clientèle.

Robert Half vous met dans la meilleure position pour réussir en défendant vos intérêts et en faisant la promotion de votre profil auprès des employeurs. Nous vous donnons accès aux meilleurs emplois, à une rémunération et à des avantages sociaux compétitifs, ainsi qu’à des formations en ligne gratuites. Restez au courant de toutes les opportunités, même en déplacement. Téléchargez l’application Robert Half et postulez en un seul clic, recevez des notifications instantanées pour les emplois proposés par l’IA, et plus encore.

Des questions? Communiquez avec le bureau de votre région au 1.888.490.4154. Tous les candidats répondant à des offres d’emploi au Canada doivent être autorisés à y travailler.

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