Bilingual Client Solutions Manager, Personal Insurance

Job content

Intro

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 50,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you’ll play a pivotal role in shaping Gallagher’s future and unlocking unparalleled opportunities for both clients and yourself.

Overview

As a Bilingual Client Solutions Manager on the Personal Lines team, reporting to the Director of Client Services, you will be running your own book of business, working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

Responsibilities

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.
  
  

Qualifications

What Makes You Successful

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize efficiently which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them.
• Comprehensive and effective verbal/written communication skills.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.
  
  

Education & Experience

• High school diploma or equivalent experience required, College or University Degree strongly preferred.
• 3+ years of Personal Lines experience, ideally within a brokerage environment.
• Licensing in good standing.
• Bilingual French and English, must have the ability to communicate in both languages, written and verbal.
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc) highly preferred.
• Knowledge of EPIC considered a strong asset.
  
  

Office and Remote Work Arrangements

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. This position offers the flexibility of a hybrid work environment and is based out of Gallagher’s office located Dieppe New Brunswick or Halifax Nova Scotia.

What We Can Offer You

Gallagher offers competitive salaries and benefits plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.