Associate Director, Onboarding Delivery and Client Data Operations

Requisition ID: 181664

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Associate Director, Onboarding Delivery and Client Data Operations, GBM Onboarding - Toronto, ON

Requisition ID: 181664

“Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.”

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

What You’ll Do

• 
  Manages the execution of triage assessments, client profile creation and/or client profile de-duplication and closure in Fenergo and source systems
• Develops and documents investigation and data resolution procedures in line with GBM’s client focus model and risk management framework, in coordination with business-as-usual (new client intake) teams and leveraging lessons learned and best practices from other project streams
• Reviews, challenges and refines projections on the completion rate of the various streams by each of their target completion dates, incorporating file volume, work effort and resource capacity
• Coordinates with Front Office stakeholders to ensure a smooth client experience where client contact and outreach may be required as part of the data resolution process
• Identifies opportunities to coordinate with other remediation / onboarding / offboarding / PR initiatives regarding client touchpoints completion of overlapping clients for review
• Ensures production and quality standards are met in all files produced by the team, including monitoring and reporting on productivity output and quality trends against target projections
• Drives towards counterparty data clean-up of obsolete and inactive client accounts
• Understands and accounts for the impact of updated client data in the downstream operational systems, such as trade reporting, portfolio reconciliation, collateral management, etc.
• Identifies and mitigates overall project risks and roadblocks, as well as manages project scope and constraints (population volume, timing of efforts, resource capacity), escalating where required
• Prepares periodic (daily/weekly/bi-weekly/monthly) and ad hoc reporting to stakeholders
• Supports the strategic process and technology enhancements, especially in order to stop future breaks at the source through improved processes and controls for business-as-usual teams
• Collaborates with internal stakeholders to understand the GBM client population for resolution, coordination between various project streams and actions required to resolve identified breaks and/or uplift client files to KYC and/or derivative regulatory requirements
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing team succession and development planning

What You’ll Bring

• 
  3 to 5 years of experience in the management of large-scale remediations or other regulatory projects in the financial services industry
• Understanding of capital market operations and trade lifecycle expertise, and familiarity with the corporate and investment banking business
• Understanding of global regulatory requirements applicable to bank clients, including KYC/AML regulations and various derivative regulatory requirements
• Familiarity with systems supporting the GBM customer life cycle
• Strong project management, planning and organization skills

Work Arrangement: This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What’s in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.