Assistant Manager, Client Onboarding Processing, CWM Operations

Requisition ID: 181798

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Assistant Manager, Client Onboarding Processing leads a team that is responsible for supporting Canadian Wealth Management (CWM) businesses in all account opening & maintenance activities and providing direction and support to CWM businesses on matters of policy and procedures with specific expertise in complex areas of Anti-money Laundering, IIROC and Registered Accounts and ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• 
  Leads a team responsible for providing support to the CWM Businesses on account opening policy, procedures, and applications
• Lead and motivate a team of professionals in their delivery of exceptional customer service while supporting the CWM businesses in their onboarding processes, procedures, policies, and application inquiries
• Work with the Manager, Client Onboarding to resolve complex, multi-faceted problems to meet the business needs of the CWM businesses with a specific focus on creating operational efficiencies and solutions for client onboarding
• Working effectively with other departments and outside vendors, and ensuring that all interactions with both internal and external contacts are professional, handled in a timely manner and completed with accuracy
• Ensuring all operational and support issues are escalated when needed
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment. Develop, maintain and influence partnerships with internal and external operations, technology, and business partners and industry peers in order to influence/guide business decisions on regulatory and industry initiatives.
• Train staff on departmental specific functions.

Education and Experience

In-depth knowledge of regulatory and related risk management requirements and best practices including the following:

• AML/ATF, tax reporting, IIROC Rule 1300, FATCA, QI, MFDA & IIROC requirements in the wealth management industry.
• Awareness of reputational risk for the bank WM businesses if regulations are not met.
• Extensive knowledge of operational processes used in support of Wealth Management’s businesses.
• Technical understanding of the Broadridge BPS & Datafile systems.
• Technical knowledge of the policies processes and procedures used within Wealth Management businesses (e.g. brokerage, trust, investment counsel, mutual funds and private banking).
• An understanding of project management methodologies.
• Strong communication and collaborative work skills.
• A comprehensive knowledge of coaching and management techniques to support staff and foster a productive and positive work environment.
• Effective time management/execution skills to help ensure the successful delivery/implementation of products/systems as well as processes and policies.
• Highly focused on results ensuring effective use of resources in meeting project timelines and budgets.
• Ability to balance and prioritize sometimes competing or conflicting goals of various departments/stakeholders (requires highly developed strategic influencing skills & ability to handle pressure).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.