Assistant Housekeeping Manager

Job content

We provide a one of a kind work experience in the Canadian Rockies. Our team is passionate about creating memorable experiences for our guests by sharing their passion and expertise. We offer an opportunity to live, work, and play right in Banff National Park, one of the premier mountain playgrounds in the world. Downhill, cross-country, and back-country ski and snowshoe trails leave right from our door step. In the summer back country access is unparalleled with extensive hiking, scrambling, climbing, biking, canoeing and kayaking.

Currently we are seeking talented individuals for the position of HOUSEKEEPING ASSISTANT MANAGER.

ResponsibilitiesConduct regular inspections of guest rooms, public spaces, back of house, storage and supply rooms for adherence to cleanliness standards. Ensure the highest level of guest service through the application of all corporate and property standards and policies. Recruit, select, train, supervise and counselling staff. Assist in departmental administrative tasks such as guest lost and found inventories and retrieval. Assist staff complete rooms as required. Restock and re-order housekeeping supplies as well as any other duties as assigned by the Executive Housekeeper.

Qualifications

• MUST have a valid Canadian work permit.
• Commitment and passion to maximizing guest satisfaction in each stage of the guest experience
• Approachable and establishes immediate credibility with guests and staff – leads all staff by example
• Willingness and enjoyment to attend to the needs of others
• Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
• Employ persuasion and influence to initiate and/or resolve matters
• Excellent interpersonal skills
• Demonstrate the ability to lead/supervise a team of cleaning professionals
• Set high priorities/standards and demonstrates urgency to achieve critical goals and objectives
• Develops all staff to the best of their personal capabilities
• Directs staff in an efficient and forthright manner
• Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
• Enforces all health and safety/sanitation standards
• Demonstrate knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
• Outstanding attention to detail – both personal grooming/appearance and in properly ensuring housekeeping cleanliness standards are maintained at all times
• Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
• Ability to quickly respond to changing work volume with high-energy level and speed
• Ability to work all shifts including days/evenings/weekends and holidays
• Previous Supervisory experience preferred

Perks

• Participation in the resort leisure credit program
• Subsidized onsite private staff accommodation
• Room and Food and beverage discounts
• Access to a well-equipped fitness facility
• Participation in a duty meal program; and
• Team events and excursions.

Job Types: Full-time, Permanent

Salary: From $40,000.00 per year

Benefits:

• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Store discount
• Tuition reimbursement

Schedule:

• 8 hour shift

Experience:

• housekeeping: 1 year (required)

Work remotely:

• No