Applications Consultant - Acute Care Diagnostics - Western Canada

Position Summary:

• Performs IL instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).
• Coordinates the instrument go-live process with internal and customer stakeholders.
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance.
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of IL products. A
• chieves and maintains a high level of competency in technical knowledge of IL products and services.
• Strives to achieve similar competency regarding competitive systems.
• Achieves/maintains a comprehensive knowledge of regulatory requirements.
• Responsible for knowledge and competency regarding Data Management Systems (including pre-sales, and post-sales support activity).
• Identifies opportunities to further penetrate current IL installed base and grow revenue within assigned accounts.
• May assist Sales Consultant with lead generation through pre and post-sales support.
• Performs product demonstrations.
• Participates in seminars, workshops and convention exhibit activities as requested by Management.
• Develops/ maintains an account list and calls on each according to required frequencies. Maintains aspects of IL Customer Databases and Property Accountability Documents.
• Manages and controls expense budget. Prepares forecasts and other monthly reports as required by manageme.
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work instructions.
• Performs other duties and responsibilities as assigned by CAM

• All Commercial Operations, Customer Service

• Effective Communication Skills.
• Project Management.
• Strong Customer Focus.
• Functional Technical Skills.
• Analytical.
• Presentation Skills.
• Problem Solving.
• Multi-Tasking.
• Self-Development.
• Technical Learning & Training.
• Efficiently works under pressure to meet deadlines.
• May work extra hours to complete assigned tasks

• 
  Bachelor’s degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
• Minimum of three years related experience (clinical preferred).
• Proven technical proficiency and knowledge.
• Strong planning and organizational skills.
• Project management skills/experience desirable.
• Ability to communicate effectively at varying levels of the organization.
• Demonstrated proficiency in written and verbal communication.
• Demonstrated problem solving skills
• Collaboration, capable of executing in a team environment.
• Strong computer skills (Word, Excel and PowerPoint)

• 75% of time