Application Consultant

Job content

The Application Consultant role is project driven and will support clients through specialized consulting services to assist customers in implementing a wide array of Cayenta’s products. In addition, the Consultant will have the opportunity to be a key player in planning, executing, and providing change management in the project life-cycle. What you will be doing: Project Planning & Business/Workflow Analysis Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client’s needs in order to overcome barriers and achieve the organizational goals of the client. Assist in project planning and project scope sessions to ensure compliance with the project charter, implementation plan, and client agreements. Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project. Business Development & Engagement Management Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients. Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates. Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources. Training Deliver onsite customer training (classroom based and individual training) Create and maintain training materials Provide remote training and support for clients as needed Product Expertise & Leadership Be a leader in providing subject matter expertise to R&D and other operational groups What we are looking for: Problem solving, critical thinking and analytical skills Strong influencing, coaching and communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed Entrepreneurial Spirit, with willingness to ‘roll up sleeves’ and work at all levels of client organization Experience working with both business and IT groups Familiarity with SQL is desired Must be able to successfully manage and complete multiple tasks within deadlines Self-motivated, passionate, empathetic, approachable Bachelor’s Degree in Business, Finance, Business Technology Management, or Management Information Systems preferred At least 3 years of experience in a customer service, training, or implementation role Must be able to travel up 75% of the time within North America What would make you stand out: Experience building complex solutions in Cayenta’s CIS solution Experience within the Utility Industry About us: Cayenta has created utility industry solutions for over 30 years. Our experience and expertise ensure that your organization is provided with a cutting edge solution to meet the dynamic demands of your distinctive business challenges.