Admissions Coordinator

Job content

Mandatory Vaccination

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Reporting to the Operations Leader, and working under the clinical direction of the designated Professional Practice Leader, and in accordance with the Mission, Vision and Values of Providence Health Care, the Admissions Coordinator is responsible for coordinating the review and triage of referrals in order to evaluate and determine whether clients meet admission criteria for rehabilitation services. Provides consultative services to clients, families, interdisciplinary team and community health professionals. Supervises designated non-paramedical staff, schedules and coordinates work assignments, establishes priorities and problem solves. Participates in human resource planning activities. Establishes and maintains effective working relationships with community partners and the inter-professional team. Participates in program evaluation, development of Policy and Procedure Manual, continuous quality improvement activities; maintains a variety of records, chairs designated meetings, prepares and delivers presentations.

Education, Training, and Experience

Bachelor’s Degree Physiotherapy or Occupational Therapy. Four (4) years’ recent related experience in a clinical setting, including two (2) years’ experience in an area of geriatric rehabilitation, plus completion of additional post-graduate courses in neurology and related to the specialized needs of the geriatric population, or an equivalent combination of education, training and experience.

Current registration with relevant College.

Skills And Abilities

• Comprehensive knowledge of evidence based clinical practice related to rehabilitation and brain/spinal cord/neuromusculoskeletal injuries/conditions, current trends and practice.
• Comprehensive knowledge of short and long term impact of injuries and illnesses such as Arthritis, Brain Injury, Neuromusculoskeletal, Spinal Cord on individuals and families and the needs of those caring for and living with affected clients.
• Broad knowledge of the functional issues and impact on rehabilitation of co-morbidities on the older adult population.
• Knowledge of community resources.
• Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
• Ability to develop and build effective working relationships.
• Ability to apply critical thinking to resolve problems.
• Demonstrated ability to teach, demonstrate techniques and facilitate learning in a group or individual setting.
• Ability to supervise.
• Knowledge and understanding of the impact of patient’s medical status on rehabilitation readiness and potential.
• Demonstrated ability to communicate with and deal effectively with, patients, families, staff, physicians, and other health care providers.
• Demonstrated ability to gather relevant data and make a multi-dimensional assessment.
• Knowledge of other health care disciplines and their role in patient care.
• Demonstrated ability to draw out information that will contribute to understanding the patient’s situation in order to explore issues beyond the initial concerns.
• Demonstrated ability to deal with and/or guide others in conflict resolution issues.
• Physical ability to carry out the duties of the position.
• Ability to use relevant computerized client care information systems.
• Ability to work independently and prioritize issues and workload.
• Ability to operate related equipment.
  

3.1 Reviews referrals and records to evaluate whether clients meet admission criteria into designated program by methods such as gathering relevant information, interviewing the client, family care providers, physicians and other therapists, obtaining relevant medical, therapeutic and family history information, eliciting client/family concerns, and identifying client goals and expectations. Based upon information gathered makes decision whether to admit client or not.

3.2 Provides consultative services to clients, families, team and community health professionals regarding community resources, support groups and other private services to assist clients in obtaining services in their communities when not accepted for services on designated program.

3.3 Supervises designated non-paramedical staff by performing duties such as scheduling and coordinating work assignments, establishing priorities and facilitating resolutions to work issues. Acts as a positive role model for staff by using appropriate and effective communication, problem-solving and conflict resolution methods. Provides specific direction to staff regarding strategic initiatives for both the department and hospital.

3.4 Chairs interdisciplinary committee meetings to discuss information obtained on referrals, to determine if additional information is required to formalize an admission decision and to plan for new admissions in conjunction with available program services.

3.5 Establishes and maintains inter-agency/community communications/relationships with external agencies to maintain knowledge of community based resources to ensure the community is aware of the focus and availability of services offered by the program and assist in identifying program gaps or service gaps in the community.

3.6 Performs client assessment and treatment, including education and follow-up, utilizing recognized techniques and practices in designated program, and promoting an interdisciplinary approach to client care.

3.7 Participates in program evaluation and development of quality improvement activities and initiatives that facilitate team goal setting, problem solving, conflict resolution and collaboration to ensure comprehensive service delivery and to avoid duplication of services by methods such as collecting data, monitoring variances to expected outcomes, analyzing outcome data, reviewing feedback to determine opportunities for quality improvement, and providing input and/or recommendations for improved efficiency and effectiveness in service delivery to enhance client service within the programs and reduce gaps in service in the community.

3.8 Assists with human resource planning as required by identifying vacancies, participating in the recruitment and selection of staff and making recommendations regarding the selection of candidates.

3.9 Maintains client records by methods such as compiling client pre-admission information in accordance with established criteria, documenting the plan for the referral and services required and directing information to designated team. For clients not accepted for service, informs the referring source in writing and submits the letter as part of the health record.

3.10 Maintains knowledge of current developments in the designated program by methods such as reviewing literature in designated areas, consulting with clinical and community experts within the field, evaluating clinical practice, and participating in professional development activities in order to improve care through new practices and contribute to the facility’s initiatives.

3.11 Attends a variety of committees as directed to facilitate the resolution of issues by providing input from a clinical perspective, acting as an advocate in the achievement of the goals and objectives of the designated program, and promoting the optimal support of the client group throughout the continuum of inpatient, outpatient, and community care. Leads and/or attends meetings, family conferences, in-services, and corporate initiatives by methods such as presenting relevant materials/topics.

3.12 Participates in developing, maintaining and updating Policy and Procedure Manual as required.

3.13 Prepares and delivers presentations on subjects related to the admissions process.

3.14 Sets measurable goals and objectives in collaboration with Operations Leader and designated Professional Practice Leader, within a team or individual environment, maintains own clinical and professional knowledge within area of practice, develops a learning plan, and reviews progress to ensure goals are achieved within established timeframes.