Accounts Receivable Specialist

Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to over 300,000 customers nationwide, across virtually every industry. From design and manufacturing to laundering and delivery, CLAUS works with local and national clients to create and maintain a comprehensive uniform solution that promotes teamwork and establishes a professional identity. CLAUS operates from over 16 locations across the country.

The Accounts Receivable Specialist is responsible for analyzing and collecting assigned accounts receivable portfolios for Canadian Linen & Uniform Service (CL) customers, as well as ensuring assigned customer accounts are reconciled and accurate to facilitate timely collections in a call center environment.

What you will do:

• Assign and manage a portfolio of business-to-business delinquent accounts to recover unpaid balances (call center environment).
• Review open royalty accounts for all assigned accounts and prioritize collection activities to maximize cash collections.
• Communicate via phone, email, fax, and letters with customers regarding payment status of invoices.
• Perform reconciliations for assigned accounts to maintain accuracy.
• Follow up on collection calls with customers (external and internal).
• Interface with sales, operations, and finance departments to resolve billing, collection, and credit issues.
• Build strong working relationships with field teams to support collection efforts.
• Proactively work with customers and field operations to resolve discrepancies.
• Reconcile account status using current and historical billing and payment activity analysis.
• Liaise with treasury operations regarding cash specialist requests to research and reconcile misapplied or payment issues.
• Resolve all delinquent account balances, unapplied cash, and payment discrepancies through research, communication, and follow-up with customers or field operations.
• Prepare delinquent accounts for placement with external collection agencies in accordance with company policy.
• Monitor changes in customers’ financial status and payment patterns.
• Verify and maintain customer accounts to ensure accuracy and up-to-date customer profiles.
• Perform any other tasks as assigned or required.

We are looking for individuals who have:

• 1 to 3 years of experience, preferably in accounts receivable capacity.
• Call center experience is considered an asset.
• College diploma in accounting, business, or related field.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Strong communication, customer service, and interpersonal skills with the ability to establish and maintain effective relationships with customers and colleagues.
• Ability to work independently.

We appreciate all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service (CLAUS) is an equal opportunity employer. We are committed to providing a diverse and inclusive work environment for all. We recognize that our future success depends on the perspectives and contributions of all our employees - their diverse backgrounds, abilities, and experiences make our company stronger. If you are contacted for a job offer, please inform us of any necessary accommodations to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated confidentially and used solely for the purpose of providing an accessible experience for candidates.

Job Type: Full-time