Account Coordinator

MATT & NAT is a vegan line designed in Montreal, Canada since 1995, with love. Linings are always made out of 100% recycled plastic bottles.

MATT & NAT est une ligne végétalienne conçue à Montréal, QC depuis 1995. Les doublures sont toujours faites à partir de bouteilles en plastique 100% recycles.

Matt & Nat is seeking a full-time Account Coordinator. If you are interested, please send us your resume.

Below are the job requirements:

• Dealing with customer inquiries on a day to day basis by email and phone
• Receive and process orders from customers
• Follow up on orders with the shipping department
• Manage client accounts by running reports
• Communicate with order entry on issues regarding invoicing, shipping dates/ cancellations
• Issue and manage wholesale customer returns (RMA’S)/ warranty/ damages/ replacement claims in a timely manner

• 
  Minimum 2 years of experience in customer service/account coordination
• Strong knowledge of Microsoft Office
• Perfect Bilingualism, both spoken and written
• Positive attitude and high sense of urgency
• Strong sense of initiative
• Strong customer service skills,detail oriented & organized
• Ability to multi-task and work well in a fast-changing environment