Account Administrator II/Reception

The AA II is one of the first points of contact between walk-in clients and inbound calls, is responsible for greeting clients in a friendly and courteous manner, as well as coordinating the flow of calls. Responsible for other general office duties listed below:

Responsibilities

• Ensure the needs of customers are being met through superior customer service and following the Assured™ Approach
• 2nd on answering multi-line phone system and directing client inquiries
• 2nd on directing walk-in clients and processing client payments according to the needs of the insurance company and policies
• 2nd on claims updates (opening and closing claims)
• Verify client documents for accuracy and follow up on any discrepancies
• Commercial Invoicing
• Issue certificates of insurance when required
• Assist with direct bill reconciliations
• Month end reports
• Assist with yearend clean up
• Back up for Account Administrator I and Senior Account Administrator positions
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.

Your Unique Talents

• You have great verbal and written communication skills, along with listening abilities
• You conduct a level of professionalism that represents the face of the company
• You are customer service focused and quickly able to adapt to meet client’s needs
• You initiate and problem solve in difficult situations
• You obtain strong organization, prioritization, and time managements skills
• You show great attention to detail and are strongly focused
• You excel in basic technical skills to meet the needs of the position

Education required:

• Grade 12
• Post-Secondary Diploma in Administration considered an asset

Qualifications:

• Multi-line phone/switchboard experience
• Microsoft Word/Excel; Outlook, Epic
• Strong customer focus
• Excellent communication skills
• Sharp attention to detail